Simply Wild takes the protection of your personal data very seriously. This document describes how we collect, use, and protect information relating to an identified or identifiable natural person. We act in accordance with applicable data protection legislation in the Netherlands and the European Union. Our approach is based on the principles of lawfulness, fairness, transparency, and purpose limitation.

To effectively offer our services, we collect the following types of information:

Identity data: Such as first name, last name, date of birth, and gender, to verify your identity and comply with legal age requirements.

Contact details: Including email address, phone number, and residential address for communication and account management.

Usage data: Information about how you use our platform, including the duration of your sessions and the interactions you engage in.

Device data: IP address, browser type, operating system, and unique device identification codes.

Transaction data: Details about payments to and from you, as well as details about the services you have purchased from us.

Support communication: Data you provide when you contact our customer service.

We only process your personal data when we have a legal basis for doing so:

Performance of a contract: When processing is necessary to fulfill the agreement between you and Simply Wild.

Legitimate interests: For improving our services, securing our platform, and internal administration.

Consent: When you have given us explicit consent for specific processing, such as marketing.

Legal obligation: When we are legally obliged to retain or provide data to authorities.

The collected information is used for the following purposes:

Creating and managing your personal account.

Ensuring the security and integrity of our platform.

Performing analyses to improve the user experience.

Providing efficient customer support.

Sending relevant marketing communications, provided you have given consent for this.

Complying with legal obligations regarding fraud prevention and mandatory checks.

We do not retain your personal data longer than necessary for the purposes for which it was collected. The retention period is determined by the nature of the data and our legal obligations. After this period, your data will be securely deleted or anonymized, so that it can no longer be traced back to you.

We never sell your data to third parties. However, we may share your data with trusted partners:

Processors and service providers who perform technical, payment, or analytical services on our behalf.

Legal authorities if legally required or to protect our rights.

All our partners are contractually obliged to treat your data confidentially and to secure it according to strict standards.

In some cases, your data may be processed outside the European Economic Area (EEA). In such situations, we ensure that appropriate safeguards are in place, such as standard contractual clauses from the European Commission, to guarantee a level of protection equivalent to that within the EEA.

We apply robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encryption, firewalls, and strict access controls. Although we make reasonable efforts, we cannot offer an absolute guarantee on the security of data transmission over the internet.

Under the GDPR, you have the following rights:

Right of access: You can request what data we hold about you.

Right to rectification: You can have incorrect data corrected.

Right to erasure: You can request the deletion of your data under certain conditions.

Right to restriction: You can have the processing of your data temporarily stopped.

Right to data portability: You can request a copy of your data in a structured format.

Right to object: You can object to processing based on legitimate interest.

For all your questions about this privacy policy or to exercise your rights, you can contact our data protection officer via:

Email: [email protected]

Address: Damrak 1, 1012 LG Amsterdam, Netherlands

Phone: +31 20 555 0123

Simply Wild reserves the right to amend this Privacy Policy. Important changes will be communicated via our platform or by email. We recommend that you review this document regularly.